Every question you're
too polite to ask.

There's no catch. The website isn't free — it's included in your subscription. Instead of charging $3,000–$12,000 upfront like most agencies, we spread the cost across your monthly plan. You get the same quality custom Webflow website, without having to hand over a lump sum before you've seen anything. The model works for us because of the 18-month minimum term. It works for you because there's zero financial risk to get started.

Every plan covers: custom website design and build, Webflow hosting and maintenance, SSL certificate, on-page SEO setup, and ongoing content updates. Higher plans add local SEO, Google Business Profile management, and more. It's all-in — you're not paying for hosting separately, you're not getting nickel-and-dimed for small changes.

Primarily yes. We focus on Brisbane metro and surrounds (roughly 30–50km radius) because we understand the local market — the suburbs, the competition, the customer behaviour. That local knowledge shows up in the copy and SEO we write for your site. We may take on the occasional project outside Brisbane, but it's not our focus.

Small Brisbane businesses with 1–20 employees — trades, hospitality, beauty, fitness, retail, and professional services. Especially businesses that currently have no website, a broken one, or something built years ago that's embarrassing to share. If you rely on Facebook, Instagram, or word of mouth and know you should have a proper website, this is built for you.

Most clients go live within 10–14 days of the first call. The mockup is usually ready in 48–72 hours. After your feedback and approval, the full build takes 3–5 business days. The timeline is mostly determined by how quickly you can give us feedback — we're fast, but we need you to be responsive too.

We write the initial copy for your website based on what you tell us about your business. You don't need to be a writer — just tell us what you do, who your customers are, and what makes you different, and we'll handle the words. For photos, we'll work with what you have. If you don't have any good photos, we can use high-quality stock images relevant to your industry while you build up your own library.

Yes — always. We build your mockup before you sign anything. You see the full design, review it, request changes, and only sign once you're happy. If you don't like what we've built, you walk away. No invoice, no awkward conversation.

As many as it takes to get it right before you approve. We don't put an arbitrary limit on pre-approval revisions — it's in our interest to make you love the design, because that's how we close the deal. Once you've approved and gone live, monthly changes are covered by your content update allocation.

The 18-month minimum is what makes the free website model work. We invest real time and money building your site upfront, and we recover that cost over the subscription period. It's a genuine commitment from both sides — you get a professional website with no upfront cost, we get the stability of a predictable subscription. Most clients end up staying well beyond 18 months anyway.

Early cancellation means exiting before the 18-month term is complete. Because we've already invested in building your website, early exits involve a break fee calculated on the remaining months. The exact figure depends on when you exit. We handle these situations like adults — if something changes in your business, come talk to us and we'll figure it out together.

Yes, any time. Upgrading from PRESENCE to GROWTH, or GROWTH to AUTHORITY, takes effect from your next billing cycle. There's no fee to upgrade — it's just a new monthly rate. Downgrading can only happen at the end of a full term.

No — all prices shown are GST-exclusive. Your invoice will show the GST amount separately. For example, GROWTH at $189/mo + GST = $207.90/mo all-in.

Webflow is faster, more secure, and easier to maintain than WordPress. WordPress is powerful, but it requires constant plugin updates, is a frequent target for hackers, and can slow down significantly over time. Webflow is a hosted, all-in-one platform with built-in CDN, SSL, and performance optimisation. For small business websites, it's a better fit — and it lets us build better-looking sites, faster.

You own all your content — your copy, photos, brand assets, and any unique elements created for your site. The Webflow build itself is tied to the subscription. If you complete your term and choose not to renew, we'll discuss transfer options with you. We're not in the business of holding websites hostage.

Yes — every Clawmark site is designed mobile-first. More than 60% of local business website traffic comes from mobile devices, so we design for phones first and then refine the desktop experience. Your site will look sharp on any screen size.

Webflow does support ecommerce, but our standard plans are built for service-based and local businesses, not product catalogues. If you need a full online store, get in touch and we'll talk through whether we're the right fit — or point you in the right direction if we're not.

A content update is any reasonable change to text, images, or basic layout — updating your hours, adding a new service, swapping a photo, changing your pricing, adding a promotion. What doesn't count: major redesigns, adding entirely new sections or pages, or structural changes that effectively rebuild part of the site. If you're unsure, just ask — we're always straight about what's in scope.

Andres directly — by email or phone. No ticket system, no support queue, no offshore help desk. You deal with the person who built your website. Response times vary by plan: 48 hours on PRESENCE, 24 hours on GROWTH, same day on AUTHORITY.

Webflow's infrastructure has a 99.99% uptime SLA, so genuine outages are rare. If something does go wrong — whether it's a Webflow issue or something on your site specifically — let us know and we'll investigate and resolve it as quickly as possible. Maintenance and availability are covered in your subscription.

Every site is set up with proper on-page SEO — meta titles, descriptions, alt text, schema markup, and local signals. GROWTH adds local SEO optimisation and Google Business Profile management. AUTHORITY adds full SEO reporting and strategy. That said, SEO takes time — if someone promises you page-one rankings on day one, they're lying. We build a proper foundation and improve your position over time.

Local SEO on GROWTH includes: keyword research for your suburb and service type, location-specific copy on your website, Google Business Profile setup and management, and citation consistency (making sure your business name, address, and phone number are consistent wherever your business appears online). These are the things that actually move the needle for a local service business.

Not necessarily. Organic SEO and a well-optimised Google Business Profile can generate significant leads without paid ads, especially for local service businesses. That said, ads can accelerate results if you want faster growth. We don't run paid ad campaigns as part of our plans — but we can point you in the right direction if that's something you want to pursue.